As part of our standard operating procedures, it is imperative that all relevant departments or teams involved in the delivery process sign the accompanying delivery note upon receipt of goods or services. This ensures proper documentation and accountability throughout our supply chain operations.
The delivery note provides a written record that the products were well delivered to the recipient, confirming that the delivery took place as agreed and with the adequate integration. This can help avoid disputes over whether the wrong bank account was activated on the delivered product.
We use the delivery note for this purpose:
1. Proof of payment: Following the confirmation of the Merchant that money of credited to the good bank account this helps avoid any disputes over whether the transactions going through our means of payments are attributed to the Merchant's bank account.
2. Detailed Information: It is important to make sure the delivery note includes essential information of the Officer requesting verification of the payment to the Merchant. We need, in order to complete the delivery note: the name of the merchant or business name, Number of the account, serial number of the machine (if applicable), the product delivered (eshop or quickpay,...), date of delivery, name of MIPS agent doing the delivery, a Proof of payment (not customer portal but IB or Mobile payment app), Test amount, box checked, signature of merchant and MIPS agent and initials.
3. Record and Evidence: In addition to the Customer Portal, the delivery note serves as a record of the delivery of our products and is a written proof if we have to prepare for a conflict resolution with one of our Merchants. It can help fulfill contractual obligations and provide legal evidence pf payment in the event of a dispute.
4. Trust: Providing payment confirmation on the delivery note helps build trust between you and the merchant, demonstrating good practice and transparency on your business transactions.
5. Accountability: A proof of payment shall always be asked to the Merchant. therefore, the delivery note will be signed by the Agent in charge of:
a. making the payment test and;
b. contacting the Merchant to approve good reception of the amount credited to the account.
Please find hereunder the related documents:
